AK
Abdul K

1 reviews | Active since Nov 2019

13 Nov 2019, 15:30

Very Unhappy Loyal Customer

I was offered a special unlimited contract by vodacom which I was told will cost R1199 only(not more or less) per month. Before accepting this contract I asked the telesales agent (***asi) about 3 or 4 times to confirm the price knowing that calls are recorded and he insisted yes. Now I have a bill for R1658.97. I've now called the call centre numerous times(6) since the 1st of November and get pushed to every department but with no resolve. They now tell me I have to pay for a device which was not told to me in the recorded conversation. Obviously mislead me to get the sale. Vodacom can you Please respond and resolve as I do have a total of 7 contracts with you. 2 on business and 5 on personal and I won't hesitate cancelling them all as they reach end of contract period and switch to another network.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2019, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team