Very UNHAPPY LOYAL CUSTOMER

I've had correspondence with Vodacom since the 10th February regarding the poor to non existent signal reception at my home, for which I am still awaiting resolution. Each time I email, I get a call from the 'Media' department promising someone from their technical department will get back to me or contact me with feedback. Well we are now 39 days down the line from my first contact with them and no resolution has been forthcoming and definitely no proper feedback on what the problem is and what the possible solution may be. This is so not acceptable and most disappointing as I have a number of contracts with them and have been a very loyal customer for many years. The problem is getting worse not better - so much for being the number 1 in this type of telecommunication.