Very unhappy customer!! I want to be refunded!!!

I need help with Vodacom!

Since 2014 they have been deducting a R30 and later the month another R50. In the beginning I reversed the transactions, and went to them to stop this. But nothing came from it! It just happened again and again. Eventually I stopped reversing the transactions, because it cost more than the transactions.

I got a new contract couple months ago with them. And they clearly told me there's nothing else on my name with them. And I constantly told them that they are still deducting an R80 every month. For the last 8years!! Today they tell me that someone upgraded on a contract that I had back in 2012. And that, that contract was still on the old system. Wth??? You mean to tell me, they used books and pens on the old system, that they couldn't pick up the contract!!??

They also say they can't help me. And this month is already almost half way. So they will deduct again. According to them the person had all my details and info. I tried phoning the number, and the person doesn't even speak English!

Does someone know what I can do? Is there a way to claim back all the money from them. Or just a way to hold them accountable for being negligent in letting a person upgrade on my name. Any help would be appreciated please.

Thank you!