MR
Maryna R
1 reviews | Active since Sept 2020
29 Sept 2020, 12:57
Very unhappy customer
Have been having problems with connectivity and stopped counting the number of times that we have contacted Vodacom Fibre to report the problem to no avail. Like so many other times I reported this matter to Vodacom today. Not only did they not solve the problem but consultant JASON was extremely rude and didn't give me an opportunity to explain our ongoing problem. JASON told me that I am not listening properly...really fed-up with the lack of support form Vodacom and even more so today after having to deal with JASON. Is this behavior acceptable to Vodacom?
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Replies (3)
Vodacom's replyOfficial
29 Sept 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Maryna R's updateReviewer Update
30 Sept 2020, 13:08Good day,
I appreciate your reply but the intermittent service problem has been over the past months so although your records might indicate that the service is currently restored, this was partly the problem. The service was off for more than two hours yesterday and my daughter is currently studying at the University of Pretoria (final year Engineer student) and due to COVID needs to study online - she missed her classes yesterday and every other day as a result of no Internet. Your records will indicate that we reported this several times (three or it might be even more) reference numbers. The technician that attempted to resolve the matter more than a month ago said that the installation was done poorly and that is why we lose connectivity often. We need to call Vodacom weekly to resolve the same problem.
Hope this will give you an indication of our frustration.
Regards
Maryna
I appreciate your reply but the intermittent service problem has been over the past months so although your records might indicate that the service is currently restored, this was partly the problem. The service was off for more than two hours yesterday and my daughter is currently studying at the University of Pretoria (final year Engineer student) and due to COVID needs to study online - she missed her classes yesterday and every other day as a result of no Internet. Your records will indicate that we reported this several times (three or it might be even more) reference numbers. The technician that attempted to resolve the matter more than a month ago said that the installation was done poorly and that is why we lose connectivity often. We need to call Vodacom weekly to resolve the same problem.
Hope this will give you an indication of our frustration.
Regards
Maryna
MR
Maryna R's update30 Sept 2020, 13:08
Reviewer Update
Good day,
I appreciate your reply but the intermittent service problem has been over the past months so although your records might indicate that the service is currently restored, this was partly the problem. The service was off for more than two hours yesterday and my daughter is currently studying at the University of Pretoria (final year Engineer student) and due to COVID needs to study online - she missed her classes yesterday and every other day as a result of no Internet. Your records will indicate that we reported this several times (three or it might be even more) reference numbers. The technician that attempted to resolve the matter more than a month ago said that the installation was done poorly and that is why we lose connectivity often. We need to call Vodacom weekly to resolve the same problem.
Hope this will give you an indication of our frustration.
Regards
Maryna
I appreciate your reply but the intermittent service problem has been over the past months so although your records might indicate that the service is currently restored, this was partly the problem. The service was off for more than two hours yesterday and my daughter is currently studying at the University of Pretoria (final year Engineer student) and due to COVID needs to study online - she missed her classes yesterday and every other day as a result of no Internet. Your records will indicate that we reported this several times (three or it might be even more) reference numbers. The technician that attempted to resolve the matter more than a month ago said that the installation was done poorly and that is why we lose connectivity often. We need to call Vodacom weekly to resolve the same problem.
Hope this will give you an indication of our frustration.
Regards
Maryna
MR
Maryna R's updateReviewer Update
19 Oct 2020, 16:23Our fibre was off again today for most the day. My daughter had to use her own data in order for her to attend her online class at the University of Pretoria. Tomorrow she will be writing a test so we need the Internet that we are paying for! Reported the problem to Vodacom this morning to Vodacom and Gugu was going to call us back at 13:00. Gugu never called. I had to call Vodacom again, very disappointed with the quality of support as this has been an ongoing problem and had been reported numerous times as per my first post. If all the Vodacom calls are recorded for quality purposes please refer the recordings so that we can please get to the bottom of this problem once and for all.
MR
Maryna R's update19 Oct 2020, 16:23
Reviewer Update
Our fibre was off again today for most the day. My daughter had to use her own data in order for her to attend her online class at the University of Pretoria. Tomorrow she will be writing a test so we need the Internet that we are paying for! Reported the problem to Vodacom this morning to Vodacom and Gugu was going to call us back at 13:00. Gugu never called. I had to call Vodacom again, very disappointed with the quality of support as this has been an ongoing problem and had been reported numerous times as per my first post. If all the Vodacom calls are recorded for quality purposes please refer the recordings so that we can please get to the bottom of this problem once and for all.