Very unhappy customer

Good Day

Vodacom service and insurance department has very very poor service my IPhone was ****** in december month i been struggle since then for the insurance claim to assist me they take forever to get back with feedback and final response my claim was approved and the access fee is 15%. Went i took out this contract this was not explain to me and am pensioner that dont have this can of money. I correspond with agent name Happy Pule than does not or takes forever to get back to me. I ask him if this can be work in to my monthly fee or is there another IPhone with a cheaper access fee and still await feedback. I would not recommend anyone to take a contract with vodacom. I must now pay for something i do have anymore that was ******. Very disappointed in this bad service and there was months where they did not depit the monthly fee and have informed them about this.