Very unhappy customer #customersatisfaction
My fibre has been down for over 48hour. I relocated 3 weeks ago and the technician decided to take someone elses line out to activate mine. When the prior owners line was reported as not working, a technician came and took out mine and inserted his back in. I have contacted vodacom over 15 times to get a resolution, however have not gotten no feedback from any of the consultants i have spoken to. I will be cancelling my contract today. #unhappycustomer #lostcustomer
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Vodacom's replyOfficial
06 May 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
06 May 2022, 14:15No consultant has contacted me as yet, ive had to phone Vodacom multiple time to follow up and an openserve technician was supposed to come at 12, however never pitched up and Vodacom has failed to take responsibility. It has now been a week without fibre (a service that i am paying for) and Vodacom refuse to cancel my contract or move me to another isp!!!
's update06 May 2022, 14:15
Reviewer Update
No consultant has contacted me as yet, ive had to phone Vodacom multiple time to follow up and an openserve technician was supposed to come at 12, however never pitched up and Vodacom has failed to take responsibility. It has now been a week without fibre (a service that i am paying for) and Vodacom refuse to cancel my contract or move me to another isp!!!