AG
AMELIA G
1 reviews | Active since Sept 2011
02 Jan 2020, 19:55
Very unhappy Customer!!
Ive upgraded from my Iphone X to an Iphone11 last ,month December, the upgrade was due on the 28 of December. When I did do the upgrade online Ive selected a package where I get the Iphone 11, 1 gig data and 75 minutes over 36 months for R639 per month. ive selected 36 months because of the low instalment.. Now when I went on my app is see that there is a total due of R1899 and the instalment for the package is R1499 !!!! I did not sign up for this because I wont be able to afford this amount... Please rectify my account ASAP!!!!
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Replies (1)Vodacom's replyOfficial
03 Jan 2020, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2020, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
