Very unhappy customer 😡

Item: Vodacom
Rating: 1
Author: Khanyisa S

I am furious right now, I have been sent from pillar to post. I was sold a wrong package by their consultant and requested it to be reversed from day one the new upgrade kicked in. Three weeks later my query is still not resolved. I have to follow up with them all the time. The people who are responsible for the reversal don't want to do their job, infact they don't care. The one I spoke to on Friday his name is Tariq, promised to help ASAP and said he will call back. Till today he has not called instead the call center consultant Nombulelo is the one who kept on calling to check if I was assisted.

My loyalty to Vodacom is not paying anymore. It's either they hired people who don't value customer service or they are just losing it. I'm really unhappy with the service I have been getting.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Apr 2023, 07:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Apr 2023, 07:54

Official

Khanyisa S's updateReviewer Update

26 Apr 2023, 09:40

Thank you Marlon for your assistance and good service, I really appreciate it. You even picked up that the laptop invoice was not reversed as well and actioned it immediately.

Please ensure that the 082 number that was for the laptop is removed from my name cause I returned it. I don't want anyone to try and use it for wrong reasons then there's a negative impact on my name.

Khanyisa S's update26 Apr 2023, 09:40

Reviewer Update