Very unhappy customer

Kindly note that I took out a vodacom contract in November 2022.

My instruction to vodacom was to debit my account on the 25th of each month.

Voda om never deducted there money and they then handed me over to a debt collecting company which I made arrangements with to pay the account up to date so that the account can be handed back to vodacom and I can continue with my initial contract. I did pay them the amount of R600sumthing and when this debt collecting company had to deduct their last payment I got a call from vodacom and I explained to the consultant that I have an arrangement with this debt collecting company.

The vodacom consultant then explained to me that I do not have to pay the amount to these people and he took my details and said that vodacom will make the last debit and I need to go to my nearest vodacom shop after my last deduction which was 25 October 2023 to re-activate my account.

Before I went to the vodacom shop in Alberton city I made a call to the legal department of vodacom using my airtime spend I don't know how many minutes on that call because I was transfered from one consultant to another.

Finally spoke to someone who told me that she will log a query for them to re-activate my account and I should not worry as they do have my banking details on record and vodacom will now be deducting my normal installment and insurance that I took out is also covered in that installment. She also explained to me that my contract term will be extended with the number of months which I was not active or paying the contract. I explained to the lady that my daughter misplaced the Sim card so I have to get a new one.

She said I need to give them 48hours to re-activate my account and after that has been done I will have to go to a vodacom shop and purchase the simcard and do a simswap.

I waited the 48hours and before going all the way to Alberton I contacted them again. This time I spoke to a guy who said that they apologize but it has not been done and I need to give them 48 hours. Which I did and this time I did not call I went to Alberton city and explained myself again to the vodacom consultant face to face.

He then said that they can not access my account because it is still with legal and I asked him to contact legal which he then told me that he can not because their numbers are block from calling legal.. So I used my airtime and called.. The lady that I spoke to was helpful at the time and she took my details and called me back.

This lady explained to me that the 1st consultant that I spoke to was misleading me and what she Said was not true. My account has been paid upt to date yes but my number has been De-activated from the system and she will log a query for them to re-activate the contract and I should not purchase the Sim card now and I need to wait for them to re-activate and then only can I purchase.

I told her that I would like to continue with the contract and I asked her is that possible and she said yes it is possible. And she also said something about the extending of contract. She asked me to give them 48hours and then go to the shop everything will be fine and they will assist me on floor level.

I gave them a week and then went back to Alberton city. To my surprise nothing has been done and in this whole time I received calls from the same debt collecting company and I told them I can not make arrangements because my account has been paid up to date and it is back with vodacom.

At Alberton city I spoke to a couloured lady and she said that nothing has been done. It shows that I do not owe vodacom and that my account has been settled. I told her to send an email or log a query because this is incorrect. She then took my number and promised to call me back which she did but 2 days later then the date we agreed on.

When she called me back she told me that I infact do have a balance and she logged a query and someone from head office will call me back. This was said at the end of November and do date I never received a call from vodacom.

I need a way forward with this because vodacom has handed me over to debt collectors and on the other hand I received incorrect info.