1 reviews | Active since Jan 2015
Very Unhappy Customer.
<p>Upgrade deal and your reference number is SE5YAY given by Vodacom. </p> <p> </p> <p>On the evening of the Wed 06/07/2016 I logged into my Vodacom profile and was due for an upgrade. I proceeded to complete the upgrade selected my device, the deal and it gave me a summary of my purchse and price. I proceeded to close the deal and was very happy with my purchase. A Consultant would call me within 24hrs, after receiving the call I was told the Sony Xperia Z and Sony Smart Watch 2 given with the Device was no longer available. I was not happy as this is what attracted me to the deal and what was promised by completing the deal. I'm not happy as I called numourous times and nobody can assist me or give me feedback as per my complaint. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Sheryl Moodley (Executive Clinet Liaison Officer)
I would just like to thank you again for resolving my query yesterday. I really appreciate what you done, professionalism and customer service. I’ve been a Vodacom customer for many years and will continue to promote you as a company that strives to put the customer at the centre of the operation.
I’m not sure if Vodacom gives gold stars but you deserve one.
Thanking you
Good Day Sheryl Moodley (Executive Clinet Liaison Officer)
I would just like to thank you again for resolving my query yesterday. I really appreciate what you done, professionalism and customer service. I’ve been a Vodacom customer for many years and will continue to promote you as a company that strives to put the customer at the centre of the operation.
I’m not sure if Vodacom gives gold stars but you deserve one.
Thanking you