AJ
Annabelle J
1 reviews | Active since Jan 2019
03 Jan 2019, 12:03
Very unhappy customer
I have been trying to sort out a big problem since last year May - I am at my wits end - I was "upgraded" without proper information and I just want my old contract back... not I am on a top up package - when I was a Red Advantage customer - please... please... can someone help me
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2019, 14:24Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2019, 14:24
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJ
Annabelle J's updateReviewer Update
03 Jan 2019, 14:32Thank you Vodacom - my Query is in the process of being resolved
AJ
Annabelle J's update03 Jan 2019, 14:32
Reviewer Update
Thank you Vodacom - my Query is in the process of being resolved