Very unhappy customer

I called the call center on the 11Aug and was promised by the agent that I'd receive feedback within 24hrs. Since then I've not heard from Vodacom. It is utterly frustrating that as a consumer I have the option to set a limit on my calls/phone but find myself with an exorbitant bill to pay which I cannot afford. I need resolution to this ASAP.<br> ref# S3-8D7AK-K25M