Very unhappy client - horrible service

Monday the 26/10/2015 i went to get an additional contract from your branch in Garden Route and a migration to a larger package for a current contract. After spending multiple hours in the outlet and specifically highlighted that the migration needs to be active by first November due to business nature, I was assured that everything was in order and that I would recieve a msg shortly confirming the migration. I didn't recieve any confirmation msg and went back to vodacom to enquire. A second time they were made aware that it was important and needed to be ready for November.<br> <br> Monday 2/11/2015 I checked my account if the migration was in affect and noticed it was still on the smaller package. I returned to the outlet again and was informed from a different consultant that my paperwork wasn't sent and then it got sent in the morning after my enquiry, the reason is unknown because no additional information was asked from me.<br> <br> I recieved a notification msg Tuesday the 3rd that it will be active only end November.. This seemingly deliberate mistake is costing me allot of time and money and shocked with the standard of service. I've been a client for 15 years and have multiple cntrcts<br> <br> <br>