LvdW
Lizette van der Walt
1 reviews | Active since Jan 2018
25 Sept 2019, 13:27
VERY UNHAPPY CLIENT
I have had a contract with Vodacom for many years. I have always had issues with my contract. I have visited Vodacom shops many times and I am always promised that my account will be fixed, but to no avail. My account is block in the middle of every month. I can not make calls or receive calls or do anything else on my phone. I pay R1000+ and I hardly ever make calls and I have very little data. This is not acceptable. I also have a wifi contract, but can't get wifi where I stay, although I was able to connect to wifi when I stayed about a km from where I stay now. I am a pensioner, yet I pay so much to Vodacom for a service that I am not receiving.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Sept 2019, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Sept 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
With regards to your Network service request number ***. Our records indicate that our Network Department have completed the investigation and feedback has been provided.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
With regards to your Network service request number ***. Our records indicate that our Network Department have completed the investigation and feedback has been provided.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Vodacom's reply09 Oct 2019, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
With regards to your Network service request number ***. Our records indicate that our Network Department have completed the investigation and feedback has been provided.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
With regards to your Network service request number ***. Our records indicate that our Network Department have completed the investigation and feedback has been provided.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team