Very unhappy client

My mom is a pensioner. She got a contract for Honor 400 for R599 per month and because of a special promotion she got the honor tablet for extra R100 per month extra, included. The first month 1 Sept 2025 she paid R754. 08. Second month Oct 2025 Vodacom deducted R704. 12. The 1 November 2025 my mom paid an installment of R657. 99. On 1 December 2025 the debit order was not taken so my mom paid at a retail store R895.00. On 2 January 2026 Vodacom deducted R1055. 00.

Why different amounts every month?

My mom also found out that her Honor tablet cellphone number belongs to another lady who is in arrears.

I went with my to Vodacom Zevenwacht mall and the guy who was suppose to help her, gave her cold shoulder. I asked him why the installment is not deducted from my mom account because she always leave money in her account, he gave us vodacom number which Toby is not helpful at all.

Vodacom my mom need a answer and your services is not acceptable. You also have people working for you who is giving not just bad services but giving your brand a bad name.

Contact my mom please. She would like to speak to a senior person.