Very unhappy client

I am very vety disappointed with Vodacom's service,ive been trying to get ahold of them since after the 5th of june,lost my cell phone,i have insurance onvthe device,have never previously claimed,but no its it's asif ibhave to beg vodacom for communication,they can't even keep me informed about what happens now,i have been without a phone since the 5th of june,this kind of service is poor,extremely poor iam using my husbands phone at the moment ,can i please be assisted with a handset,without it taking another month.