LB
Linda B

1 reviews | Active since Feb 2015

11 Aug 2022, 13:46

Very unhappy client

In November last year I was phoned by Vodacom to upgrade. I then requested to cancel 4 numbers (2 extra numbers & 2 ****les). In December they phoned me twice & I told them both times that I had requested numbers to be cancelled. In January they phoned again & the numbers were still not cancelled as per my request. Finally during January 3 of the 4 numbers were cancelled. It is now AUGUST & the 4th number has still not been cancelled & I have been charged for this every month. A month ago Vodacom phoned again & I complained & the guy said he would phone me back...still nothing! I want this number cancelled immediately & I want a full refund of monies deducted. Go listen to your so called "calls are recorded!". Disgusting service!

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2022, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team