OL
Ottolien L

1 reviews | Active since Jun 2010

01 Aug 2017, 12:57

Very unhappy and think its time to change MTN or Cell C

<p>I have been trying to get Vodacom to explain to me why I get a sms showing I have run out of data but yet when I do *111# the balance there is more than 3gb, They are investigating, now this morning my daughter gets an sms (Not the same cell no as mine) stating that the billing was found correct and accurate, I DON AGREE, and sms and a balance inq with 2 different balances does not tell me its accurate , and how can they send a sms to my daughter and not me, were I have been asking to put all on my email or to phone me, I have received and email from Anthea Klein, Lee Bantom,Aqeelah Levy and so on, and not one can tell me why am I getting 2 different totals on a balance inq, I use WIFI in the day but yet when I put my data on then I get a sms I am running out of DATA,</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2017, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team