LL
L L
1 reviews | Active since Apr 2021
07 Apr 2021, 11:34
Very unhappy and disappointed in how Vodacom does business
Vodacom doesn't even deserve 1 star. My mother and I have been trying to cancel our Vodacom contracts. After numerous calls and emails we were promised that this will be done by this week. Well, it seems like it was just a lie and we are still in the same position that we were in at the start of this whole ordeal.
We can't really get help from an actual Vodacom employee because we only get through to third party call centres, speaking to consultants who are limited in what they can do to help you.
This is how Vodacom operates. They give you the runaround, hoping you will give up trying, enabling them to continue billing you for a service you requested to be cancelled.
Shame on you Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Apr 2021, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LL
L L's updateReviewer Update
07 Apr 2021, 19:51I am still waiting for Vodacom to contact me.
LL
L L's update07 Apr 2021, 19:51
Reviewer Update
I am still waiting for Vodacom to contact me.
LL
L L's updateReviewer Update
20 Apr 2021, 16:04I rep**** privately to Vodacom in response to their generic private reply on Hello Peter. This was ten days ago. They did not respond. They also still have not resolved our queries, even though they say they did. And instead of phoning us to confirm our cancellations we receive repeated sales calls. Vodacom has absolutely no customer service and their marketing is very deceptive.
LL
L L's update20 Apr 2021, 16:04
Reviewer Update
I rep**** privately to Vodacom in response to their generic private reply on Hello Peter. This was ten days ago. They did not respond. They also still have not resolved our queries, even though they say they did. And instead of phoning us to confirm our cancellations we receive repeated sales calls. Vodacom has absolutely no customer service and their marketing is very deceptive.