Very unhappy about service

I bought 500 meg of data via my mpesa account last week thursday,the money was deducted from my account but I never received the data.I phoned the mpesa call center spoke to a gentle man who assisted me,he logged a call for me and told me that it would take 24hours for may query to be resolved.As I really needed the data I purchased another 500 meg of data and once again the same happend..Phoned the Mpesa call center once again and spoke to the same gentleman who assited me the first time He advised me he will add a note on the first call which was logged and send it through.friday came and gone and no phone call was received,my query unresolved.I phoned in Tuesday spoke to a lady in the call center whom advised it has been send through but she cannot tell me when will be resolved as it was send through to the IT department and she will call and advised once it has been resolved.The lady phoned back later that day just to say it was still being investigated.Today being Thursday I phoned in again to ask what is happening and was told the lady whom is dealing with my query is not in the office for two days.Unbelievable bad service!!!Deducted R198 and I do not have my databundle!!!