Very unhappy

I did a upgrade on the 09 July 2020. First the device that I want is on back order so I had to wait longer for the phone. The phone arrives, then its faulty. Now I'm waiting for Ram to pick it up again, again I have to wait and then they still need to cancel this order and do a new one. So this means I have to wait again. First of all, why are you advertising a device that you dont have in stock and secondly, dont you test your devices before you send it to clients to prevent such delays. Really unhappy with the service I'm getting from vodacom online department!!