Very unhappy

Vodacom umhlanga and the phoenix plaza are the worse shops ever someone calls me n tells me that I should go to the store what's the point I must drive around 4 times for a phone I'm ****ed off I want to lay a complaint I had enough it's going 2 years n I'm having the same problem the phone is under warranty but they dnt want to help. So hello peter is lying to me? I'm not going to leave this I want to go to the ombudsman because no1 else can help