VERY UNHAPPY

I recently upgraded my tablet in March with Vodacom. At the time of the upgrade there was a special promotion on offer of a free month subscription to Showmax.

I was never told that I needed to phone customer care to activate the free subscription. When I went into the store today, I was told that I need to call customer care to activate it. When I phoned customer care, I was told that it was only available in April due to the upgrade being in March. I was told that the Upgrade department should have told me that it would have been activated, but nobody ever told me that I needed to activate it.

So now I am extremely angry with Vodacom, who do not inform their customers of this information. I find it pathetic to treat custormers who have been loyal to the network for 15 plus years this way.