JB
Jessica B

1 reviews | Active since Feb 2018

12 Feb 2018, 13:02

Very Unhappy

Phone sent in for repairs (3 weeks) and phone came back on worse shape!! I wasn't even notified my phone had been sent back, nevermind that it was unrepaired. No one is able to give me a solution. Drove to Pta myself and still no solutions. Useless service...i will never use vodacom again...and will discourage anyone from using it. Terrible service...no one can give me the correct information!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2018, 13:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Feb 2018, 07:59
Official

Dear Jessica

Please be advised we have responded to with feedback via email.

Regards,

Vodacom Consumer Website Team