VERY UNFAIR

During Dec2019 I was not able to pay my account. I was HOUNDED in Jan 2020 to pay, which I was then able to do on the 29/01/2020. Then Vodacom still had the audacity to debit my account twice on the end of Jan 2020 via the debit order. Then I had to wait until 07/02/2020 for them to determine if debit order was successful and only then can I claim a refund. Today has been a week since I submitted my claim only to be told I will have to wait a further 2 weeks!