Very unfair

We were "rewarded for being loyal customers" for over 20 years. Fantastic, we received free access to Prime Video! Wednesday 21/01/26 evening we received an sms for a wasp service that we didn't want. I then sent a "stop all" sms to 31050, as I usually do and was previously advised by agents to do, after being ****med before. Inadvertently by trying to avoid being ****med by Wasps AGAIN, it immediately canceled my gifted subscription to Prime Video? I immediately phoned customer care and spoke to Mason who tried to assist, but understandably the relevant department was closed, as it was around 19:30. He assured he would follow up the next day, which didn't happen. I phoned again on the 22/01/26 and spoke to Itumeleng who also "tried" helping, but then advised that the relevant department closed at 16:00 and would phone back today 23/01/26. Apparently it's his day off but, he at least got Kifile to call me. (***-4FEF-4CBC-97F6-93E300783A7D). The resultant answer was "sorry, nothing we can do". So if I understand correctly, customers are being unjustly punished by following instructions and by trying to avoid a huge Wasp ****. So we actually not a valued customers then? Nowhere does it state that by stopping unwanted Wasps, it will actually cancel your rewards as well!!!!