Very strange...

I filled out an application online and it was successfully submitted. Received an SMS that an agent will call me back within 24 hours. I received the call this morning and the agent: 1) Tried to sell me a different deal. Told me that my application was blank. 3) Told me that I do not qualify because my credit score was too low. However, I do not understand why they would say that, as all my payments are kept up to date. The origional application was for: Samsung Galaxy A05 64GB Light Green on RED Flexi 150