DL
Delize L
1 reviews | Active since Aug 2018
18 Jul 2019, 13:57
Very Slow service
2 days ago i requested a upgrade online, called and the consultant assisted nicely, she said i will receive an sms to confirm i must hold my phone closeby,i confirmed via sms. Nobody called, yesterday i phoned again and were told i must give them 24-48 hours. So today i phoned again and were put through to the online centre, who does not answer at all the whole day. This is VERY POOR SERVICE! Last year i upgraded another number on the Tuesday, and Friday i received my phone, now my upgrade is STILL not confirmed 2 days later.
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Replies (3)
Vodacom's replyOfficial
18 Jul 2019, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Delize L's updateReviewer Update
18 Jul 2019, 14:13When is due course? The 48 hours has passed already?
DL
Delize L's update18 Jul 2019, 14:13
Reviewer Update
When is due course? The 48 hours has passed already?
DL
Delize L's updateReviewer Update
22 Jul 2019, 12:17Today is the 22nd, and STILL NOBODY PHONED ME. Today i will cancel my contracts, PATHETIC service.
DL
Delize L's update22 Jul 2019, 12:17
Reviewer Update
Today is the 22nd, and STILL NOBODY PHONED ME. Today i will cancel my contracts, PATHETIC service.