Very slow down speeds and poor communication.

I have been a Vodacom Fibre client for a few months now. Overall I'm fairly satisfied. If I compare them to my previous ISP (Axxess.co.za), then Vodacom is from the stone age. Axxess always communicated with their subscribers with both good and bad news on a regular basis. With Vodacom there is NO communication. I've had extremely slow down speed on Fibre for 2 days now and lodged a complaint with zero results. I really miss Axxess. They had brilliant service. Vodacom, go for a course in customer care and communication at Axxess please.