VERY SLOW DATA SPEED ON HOME INTERNET ROUTER

I app**** for a new contract with Vodacom Online as an existing customer. The contract is for Home Internet 100mbps and fup of 2TB over a period of 24 months.

I received the Alcatel Router and New SIM card on the 7th of December.

The problem is that I don't even get a speed of 20mbps on a speed test.

I took the Router to Vodacom technical support at Somerset Mall and they only got a speed of 5mbps.

Vodacom Online said that it's not their problem and if I'm not happy with the router I should return it.

I just can't understand why I get better speed on my 250gb per month vodacom sim and slow speed on a router with a speed of up to 100mbps.

I feel that I was conned and **** to by the sales person on Vodacom Online.

The person at technical support at Vodacom Somerset Mall told me that they had more cases like this where customers don't get the speed they paid for and had issues with the Alcatel Home Router.

This is poor service and to tell a customer that if you are not happy to can return the product.

I live in a metropolitan suburb that offers 5G and you can't offer me a speed of 100mbps.

That is poor service delivery from Vodacom.