CB
Cornel B
1 reviews | Active since May 2018
27 Feb 2025, 15:36
Very shocking service, no-one knows how to sort out a DebiCheck??????
Good day We took out a Vodacom contract for Fiber in 2024, we are still waiting for the DebiCheck mandate to be sent to us. We have requested this numerous times. When the power goes off I need to call in to get re-connected, I was advised to apply for a backup ups to keep the router on. This was declined because I am paying my monthly fees cash as I still don't have a debit order running. I have once again requested this to be fixed but NO-ONE IS DOING ANYTHING TO RESOLVE THE PROBLEM. Can someone please contact me regarding this as I am on my way to lodge a complaint with ICASA.
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Vodacom's replyOfficial
28 Feb 2025, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2025, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Cornel B's updateReviewer Update
13 Feb 2026, 17:51And we are STILL waiting! When we call in we are put on hold and the phone is dropped after long periods of holding. This morning the call was dropped in our ear 9 TIMES! When we phoned in to get our month to month moved to the new address we were put on a 12 month contract without consent, how does this work?
CB
Cornel B's update13 Feb 2026, 17:51
Reviewer Update
And we are STILL waiting! When we call in we are put on hold and the phone is dropped after long periods of holding. This morning the call was dropped in our ear 9 TIMES! When we phoned in to get our month to month moved to the new address we were put on a 12 month contract without consent, how does this work?