1 reviews | Active since Oct 2011
Very Sad n pathetic service
<p>I have come to term with the fact that vodacom doesnt care about their clients as their call centre service it's pathetic and the Team leader are worse I spoke to George on saturday who atleast understood my query , but as per the so called team leader it was like shes tired or not interested into assisting Hyperterita Mnisi very dissapointing she keep telling me things i wasnt enquiring about not even knowing their processes. only i wanted was to canvell my contract but i took me 2hrs explaining to her and she still fail to assist. vodacom agents failed me and its sad cause i'm stuck with them for the next 2yrs . but its a lesson learned Nashua never mistreated me this way i was happy sad cause they have to trans me to this pathetic ******s called Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Ever since this massage no one has ever contacted me and know my simcard is not even working and my contract still active. i called several times and i happen to speak to another pathetic team leader who doeant even have manners by the name of Samu Midrand call center who just ask me what do i want as theres nothing she can do for me. like honestly is that how u speak to a client? and she promise to call but guess what ? she never bothered even when i told her to email me she didnt bother. Vodacom it's either you the one whos failing us or just give people jobs though they dont need it. I'm in customer service and i pride myself to my company and the customers i assist. Cause as a customer myself i want people to respect me as much as i respect them.
In case u didnt realise i use that simcard for my work and for you to just block it and dont even bother to attend to my enquiry it's upsurd and disturbing.
Ever since this massage no one has ever contacted me and know my simcard is not even working and my contract still active. i called several times and i happen to speak to another pathetic team leader who doeant even have manners by the name of Samu Midrand call center who just ask me what do i want as theres nothing she can do for me. like honestly is that how u speak to a client? and she promise to call but guess what ? she never bothered even when i told her to email me she didnt bother. Vodacom it's either you the one whos failing us or just give people jobs though they dont need it. I'm in customer service and i pride myself to my company and the customers i assist. Cause as a customer myself i want people to respect me as much as i respect them.
In case u didnt realise i use that simcard for my work and for you to just block it and dont even bother to attend to my enquiry it's upsurd and disturbing.