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natasjha J
1 reviews | Active since May 2018
09 Jan 2025, 17:33
Very rude and unsimpathetic.
Vodacom shows no empathy towards clients. I phoned account department this afternoon to get a quotation of what my fater still owes on his contracts at vodacom. He passed the week before Christmas and I need these documents. I understand they would also need documents. The lady I spoke to Naveshna just said send to documents here. Not sorry for your loss nothing. She was rude and this is not the way you want to speak to someone who just lost someone. I will send the documents bit this contracts will be taken to a different supplier
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Replies (1)Vodacom's replyOfficial
10 Jan 2025, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2025, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
