very rude and do not want to help

We have upgrade our phone and the consultant was suppose to register our Samsung Galaxy S4, I have dropped it by accident and the screen broke, when I query on replacing the screen the phone was never register. Now I am sitting with a big problem as this phone is for my business and I have to use my old phone which is unacceptable. I contacted the Vodacom online chat and spoke to a Kayle and he said that it is not the consultant's responsibility to register the phone it is our responsibility and he ask if there is anything else he can assist with which I did ask how do I go about to fix it and the next minute he is off line after I have asked for assistance. I personally think it was rude and not productive I want to change to another service provider that is more helpful than Vodacom if this is the kind of service I am receiving from Vodacom. I need to know how can I fix my phone free of charge after I have requested the consultant to register my phone which clearly did not happen.<br> Please advise urgently