Very Rude and Bad Customer Care - Cancellation

Very bad customer care on cancellation, my last call lasted over 25mins with a very very rude agent fighting and forcing options to me, had to threaten him that am now recording the call before he could agree to cancel my contract and confirm if it will be on prepaid. So shocking and lack of real customer care, recorded the call myself and feel harassed by the agent besides numerous attempts to cancel. call was at 12:44 and lasted 36min 12sec, total waste of time!