KS
Kishore S

1 reviews | Active since Mar 2016

15 Mar 2023, 09:57

Very poor workmanship from Vodacom Umhlanga Repair Centre

I am absolutely tired of Vodacom Repairs in Umhlanga. My phone fell and required repairing. I have accidental insurance so i was told to take my phone in to a nearest branch. I booked my phone in at Phoenix Plaza and it was then sent to Umhlanga (Zenith Road) for repairs. My job card no: ***8. I was then called by the repair centre stating that my phone repairs would cost R6700 and it will be repaired. Let me remind you that a brand new Huawei P30 Lite is about R5000. Just because my insurance policy had a R10 000 limit, they claim they had to repair. Is this not insurance *****??? Despite my protests I agreed to the repair. Now my real problems begin....

I go to collect my device and I'm given a list of items replaced. Included in that list is a mother board and battery. I'm told that the device will be "like" new. I turn my phone ON and all my apps, pics etc are on the phone. I ask the consultant, how is this possible and he says they backed up my data and just re-installed it. The battery lasts half a day. A few days later my screen goes black and just the date and time is showing on the top right corner.

I take the phone back and they guys says it must be the mother board. They book my phone in under the same job card number replace the mother board and battery. My phone battery still lasts on half a day. Now my phone has no reception. I work in Pinetown and have to drive to Umhlanga just to give my phone in. My family and friends on Vodacom network have reception yet my phone reads "Emergency Calls Only".

I'm tired of going up and down now. I've been with Vodacom for decades now and I now feel cheated. I feel i should just get a new device and my problems will be over.

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2023, 09:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team