TM
Takalani M

1 reviews | Active since Apr 2023

27 Nov 2023, 21:54

Very poor Vodacom signal at hammankraal.

We have NO signal at jubilee district hospital in Temba. Its been more than a week with no proper signal. We can’t use internet and can’t make or receive calls the whole day. We are missing important calls that affect our lives tremendously. This is really unacceptable. We are paying data every month for it to just expire before we use it beautiful we are unable to connect internet for days. Vodacom customer service is also really bad. Can’t even get through to a consultant. Other networks like Telkom seems to be working well. We are paying every month but we don’t get the service promised. It might be time for me to say goodbye to Vodacom after 10 years of been a loyal customer.

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2023, 07:00
Official
 
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team