Very Poor Vodacom Service and Business 5G LTE

Good day , I would just like to complain that I'm gatvol for Vodacom's service , they arent even aware that their service is so poor that they have a 1,3 star rating on Hello Peter

Still they do nothing to improve their service , since last year August our BUSINESS 5G LTE started having intermittent issues with internet connectivity , it was working 100% fine the first 2 months that we started using it.

We reported the problems were having multiple times , so many times that we dont care about using it anymore even though we pay for it each month.

When we first started reporting this matter my Wife , that time fiance who was the account holder of the contract has been labeled by Vodacom as Tsega-Tsega wich means laugh laugh. We also sent multiple screenshots of our internet speed wich is well far under what it needs to be , including the intermittend "Wi-Fi Connected but no internet connection issues.

We want to cancel because how is it fair that we receive service like that , and my wife gets called names, but when we want to cancel for a service that doesnt work they charge us a cancelation fee of well over R15 000.

Vodacom needs to treat their customers better and fix their issues instead of playing the blame game on their other departements. We want to cancel without cancelation fees and I want my wasted money back , this is unfair . Vodacom needs to be reported for what they are doing to their customers its not that different from *****ing.