Very poor Vodacom customer service

After being a loyal Vodacom customer for almost 20 years, I am considering moving to another service provider. I have been trying to upgrade my contract for the last two weeks without any success. Using the online Vodacom shop was simple and easy enough where I placed the upgrade order on the 27th of July 2018 but to date have not yet received my cellphone device. After waiting the standard 3-5 days for delivery, I began calling the After Sales Service helpline on a daily basis to follow up. Frustratingly, I received the same generic answer from every agent I spoke to: "Your order is awaiting dispatch. You can expect it tomorrow." I have now been expecting delivery of my device for two weeks. When probing the agents further for a definite delivery date, I receive no accountability or commitment. Instead, the courier company is blamed for either not having stock or having issues with their RICA system. Sadly, I did not expect this level of poor service when starting the entire upgrade process.