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Tracey V

1 reviews | Active since Sept 2019

10 Dec 2019, 13:51

Very poor Vodacom customer service

Good day.

Im so utterly dissapointed in Vodacoms service. After my complaint on Hello Peter I did receive a call from Vodacom. They stated that a new tower will be installed but it can take up to 3 years. I asked the person what Vidacom can do for me in the meantime, and he said I must buy a booster out if my pocket. He just dont care for the fact that im paying my Vodacom monthly and still I have to buy a booster for signal. That is not fair towards me as a paying customer. Please help me and please dont let Vodacom phone me again because rhey simply just cant come with a solution. They just want their money and that is that. They dont care how you get a signal.

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Replies (1)
Vodacom
Vodacom's reply10 Dec 2019, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team