Very poor support

Hello Vodacom! Why do you have to call 5 times try to resolve an issue, then still get nowhere and have to resort to Hello Peter and Facebook to get any action? I have been trying unsuccessfully for two weeks and 5 phone calls to get my replaced Apple Watch setup again wth OneNumber. Every time I am assured the support person has escalted to the engineering team and the issue will be resolved in 24 hours and then I hear nothing further.