Very Poor Servive

I am very upset with VODACOM yet again. I called in to upgrade my contract a week ago and was told that it was successful and that I should expect my new phone to be delivered not later than Tuesday... Now on Tuesday I was surprised to see that my contract was still not upgraded, I had to call again to enquire about this and it was then that they processed my application. As if that was not enough they now deliver the phone today with a wrong sim card: a \micro sim\" of which the phone does not take, it uses a \"nano sim\"... My goodness such inconvenience!! The sim they gave me can not fit into the phone... Now i have to run around looking for a nano sim at an extra cost. In the first place I was trying to make things easy for myself by upgrading my contract telephonically and now this!!! Please help HelloPeter I pay them very well for all my contracts I can not afford to take this kind of inconvenience from them again."