Very poor services from Vodacom

Please assist me in a matter regarding vodacom south africa. Each and every month for the last plus minus 10 to 12 years I have being a customer at Vodacom with 2 cellphone and a tablet contracts. Like every month the full monthly amount was deducted from my bank account on the 25 of January 2020 and up to date today the 4th of February 2020 I have not received any of my data or airtime yet. I have phoned Vodacom twice regarding the matter in wich they told me everything will be sorted within 24 hours and this was to no avail. This is a fault made by Vodacom and I will not be held liable for their mistakes. The people I spoke to regarding the matter told me I will receive prorata (nothing yet) for the incident but Im not at all happy with this seeing that when I dont pay ( wich never happened before) they immediately cut my services but when there's mistakes on their side they just bluff and I dont receive what I've paid for. This has to be set right by Vodacom asap as I use my phones for work and this matter is getting me into trouble at work. Vidacom please set this straight