1 reviews | Active since Feb 2017

19 Nov 2024, 05:46

Very poor service with no courtesy follow up

So. Just a quick update of last review. So since the last update on Wednesday, received a message to say phone delayed after all that back and forth . Received message to call customer care and again referred to afters sales. Oh guess what my number was blocked by after sales, when I called customer care again, guess what blocked again . Manager of that customer service said she would get my number unblocked. Second Manager called due to complaint and said they getting stock Friday and hopefully I'll get it Friday or Monday. Manager still asked if I checked to see if my number was unblocked as if I would as I was livid at this point the audacity. Needless to say, still no phone and no courtesy call back. Oh I forgot to mention call was blocked due to excessive calling. I advised her of course my number would be there alot as I was given different numbers to call due to *********** staff that did not want to bother to assist. So yes. Very unhappy customer

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2024, 08:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

's update20 Nov 2024, 17:28
Reviewer Update
They have reached out to me but still unable to resolve the issue as there is no stock of the watch even though Olivia promised new stock would arrive and I'd get one the Friday of last week, then denied she said that after updating review. I requested her to listen to call and she then called back and apologised as she did say that. I then requested to get the phone only while waiting for stock for watch and this was declined as it's apparently a package deal. Bearing in mine I personally know of someone who purchased a phone in store and received the back order watch later. Anyway, Olivia could also not answer me on my question when I queried that the line was already activated as of the 13th...what the happens. Anyway, the service is appalling. As result requested contract to be cancelled immediately. No customer service. Oh and my number is still blocked from afters ales after Olivia said she would ask them to remove it. Appalled!