Very poor service with no courtesy follow up
So. Just a quick update of last review. So since the last update on Wednesday, received a message to say phone delayed after all that back and forth . Received message to call customer care and again referred to afters sales. Oh guess what my number was blocked by after sales, when I called customer care again, guess what blocked again . Manager of that customer service said she would get my number unblocked. Second Manager called due to complaint and said they getting stock Friday and hopefully I'll get it Friday or Monday. Manager still asked if I checked to see if my number was unblocked as if I would as I was livid at this point the audacity. Needless to say, still no phone and no courtesy call back. Oh I forgot to mention call was blocked due to excessive calling. I advised her of course my number would be there alot as I was given different numbers to call due to *********** staff that did not want to bother to assist. So yes. Very unhappy customer
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
