Very poor service Vodacom

Very poor service .........It all started with installation after a month in a connected park fighting with vodacom they eventually did the installation . Now less than 6months I'm having problems with my fibre and 6 days later all they can tell me is that the query has been escalated and that only one person in the entire vodacom deals with such queries . I have spoken to over 10 people following up on my query .Spoke to Nigel at 17:34 who refused to give his surname got cut off no one Bothered to call back called again at 17:38 and called again @18:17 currently escalated to Noxlolo Ndambi she has had the ticket for more than 4 days , Ecsalated to Lelethu in the FTTH an apparently he is the only person who such queries can be escalated to so because today he is not at work nothing can done.