Very poor service Vodacom.

Item: Vodacom
Rating: 1
Author: Kabir H

Vodacom has been debiting my bank account for months for a contract that I did not initiate or approve. The number was ***. I logged this as a complaint to ******** on the 03-Jan-2024 already and received a reference EC-1TD3-21HGPK. To date this query has not been resolved and Vodacom claims that they are still investigating the issue. It’s been 3 months since I reported it.

This is the second time that this has happened and I have now had to ask Vodacom to block all contract requests related to my ID number. There appears to be no vetting of information on their part.

Very Poor Service

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Mar 2024, 12:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Mar 2024, 12:07

Official

Kabir H's updateReviewer Update

07 Apr 2024, 11:21

Hi, I have not received an email from Vodacom confirming the outcome of this case and neither have I received my money back.

Kabir H's update07 Apr 2024, 11:21

Reviewer Update

Hi, I have not received an email from Vodacom confirming the outcome of this case and neither have I received my money back.