JD
Jan D

1 reviews | Active since Feb 2018

03 Aug 2018, 16:17

Very Poor Service: VODACOM

I have had the same Vodacom mobile number for +15yrs and payment has always been done via c/card. My c/card details have changed and I cannot get Vodacom to change my details.!! For two month’s now Vodacom has sent me messages that my debit order has been rejected. It is rejected because the details on the card has changed (expiry date!) it is impossible to get Vodacom to understand this simple matter! I have spoken to 6 idiots today and not one can help me

0
Replies (1)
Vodacom
Vodacom's reply03 Aug 2018, 22:34
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team