VERY POOR SERVICE - TOTALLY UNHAPPY

This is really not on, Vodacom very, very poor service, I has a problem with paying for my cell account, but I recovered but only to find out that Vodacom cancelled my numbers. then I was advised pay an amount and buy new sim cards and reactivate these lines it will take 5 to 7 working days, its now gone 3 weeks no active phones, I call again and again but no problem solved.