Very poor service - Still waiting for communication!!!

<p>Good day,</p> <p>Ref: 1- ********** ********** </p> <p> </p> <p> On Friday 28th April i received a message from Vodacom at 9.56am to the cell number above. The message warned me that i have 249MB of data left. During the day i then dialed *111# and proceeded to buy data at R249 for 2GB. I went through the on screen options until the end when it tells you that thank you for your purchase you will recive an sms shortly.</p> <p> </p> <p><br />I never recievd the sms to say my data had been loaded.</p> <p> </p> <p><br />I then receievd another sms from Vodacom again warnign that my data was running out this was at 6.01pm telling me that i had 98MB of data left. So again i dialed #111# and proceeded to buy data again at R249 for 2GB.</p> <p> </p> <p><br />I still recievd no sms to say my data had been loaded.</p> <p> </p> <p><br />I then dialed #111# again and this time asked for my balances (detailed and, bill so far etc) i could not see my data purchases on any balance.</p> <p> </p> <p><br />I received another sms from vodacom to say my data amount was now 49MB at 9.06pm.</p> <p> </p> <p> </p> <p> </p> <p>On saturday morning at 8.07am i recievd another sms from vodacom telling me my data had run out???</p> <p> </p> <p><br />I phoned Vodacom and after holding on for a very long time i spoke to someone who said they woudl put me through to the technical department, only for them to hang up on me or for the call to be droped. I phoned again and held on once again for a very long time. I spoke to a lady who after a very long time finally came to the conclusion that vodacom could not help me with why the data i brought was not being registered to me. She then informed me that Vodacom could not help me as it is a technical fault on vodacoms side, all she could do was lodge the complaint with the techinical department, but she could not tell me how long it might be until it would be sorted. She also told me to turn of my cell phone data until further notice otherwise i would be charged. I then asked to speak to someone else. I spoke to the team leader who said there was nothing they could do. This was Vodacoms fault and i have to suffer by turning of my phones data which i pay for!! The lady was quite rude in telling me this and told me that becuase of the public holiday they probably wouldn't be able to sort the problem out until tuesday!</p> <p> </p> <p><br />What kind of service is this?? Because of Vodacoms technical faults i have to suffer. I did everything correct i brought data before my data ran out i phoned when i saw my data hadnt been loaded and all voadacom tell me they cant help.</p> <p> </p> <p><br />To turn off my data from Saturday until tuesday is utterly unacceptable, we use this phone for emails and rely on this service for buisness purposes. Withour data we were unable to get our emails and our business suffered!</p> <p> </p> <p><br />On top of this i am writing to you today Tuesday 09/05/2017 over a week later and i have had no response, no reply, no update from Vodacom NO COMMUNICATION AT ALL.</p> <p> </p> <p><br />I was givent he reference No.1- ********** ********** on saturday 29 April 2017 at 9.46am and have had NO COMMUNICATION FROM VODACOM.</p> <p> </p> <p><br />So please tell me are vodacom still dealing with my refernce number??????? its been 11 days since your team leader gave me this number, how long must a customer wait.</p> <p>why do you not help your customers, hoe can you tell me to not use the service i am paying for because of your mistakes????</p> <p> </p> <p><br />I also recived my bill and have an amount of R18.99 for data because your techincal error.</p> <p> </p> <p><br />Please tell me how are you going to resolve this?</p> <p> </p> <p><br />NOT A HAPPY CUSTOMER!</p>