VERY POOR SERVICE REGARDING NEW CONTRACT

On Tuesday the 26th of May, I app**** for a vodacom contract at Game Westgate due to a great deal they have when you do your contract through them, the sales consultant was very helpful and informed me that the process will only take about 30 minutes. After waiting the time given, the application was still pending. the consultant has been phoning vodacom every day, more than once, re sending the documents numerous times (he gets a delivery report stating it has been sent successfully but several times vodacom said that they didn't receive anything, while I myself saw the many reports confirming delivery.) each time he phones, they say it's being processed, but the next day they say the same thing. Today I was in store while he spoke with consultants from vodacom who were unable to assist and reportedly don't have a supervisor we can speak to. The service I received from Game is excellent, but the service I got from vodacom is Pathetic. If this isn't resolved very soon, I will move to another service provider. Waiting four days already and still no anwers, no reasons given for poor service, nothing. I was always one of the people who recommended vodacom with a smile, not anymore.